Managing Difficult Personalities



Workshop with Aly McNicoll

5 March 2015, Auckland

25 March 2015, Wellington

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Managing Difficult Personalities

Managing Difficult Personalities and Toxic Behaviour At Work

91% of managers report that they are currently managing at least one extremely difficult staff member or volunteer. The amount of time and energy it takes to turn these people around is huge, as are the costs to individuals and the organisation if things don’t change. This interactive session will help you identify toxic behaviours at work and learn how to manage them to reduce the impact they have on colleagues, clients and the organisation. The workshop will provide strategies for inoculating your organisation against toxicity and dealing with toxic behaviours on a one to one, team and organisational level. You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and manage difficult behaviours as soon as they become a problem.

Workshop Outline
  • Recognising toxicity in the workplace. What the research says.
  • The costs of toxicity to individuals, organisations and their clients.
  • Toxic buffers, toxic protectors and how to deal with them.
  • Civility, respect and regard. The non negotiables in a not for profit organisation.
  • Strategies for dealing with toxicity on an individual, team and organisational level.
  • 5 step tool for stepping up to conversations early.

Aly McNicoll 150 xBe inspired by Aly McNicoll

Aly McNicoll is a Director of the NZ Coaching & Mentoring Centre and has been involved with coaching, mentoring and leadership in New Zealand and Australia for the last 12 years. She has refined techniques for both introducing coaching as a skill set and promoting learning as a way of being in teams and organisations.

Aly is a regular presenter at international conferences (American Society for Training & Development Conference, European Mentoring & Coaching Council Conference) where her specialist skills in peer learning techniques have led to her spending increasing proportions of her time working with clients in Australia, the UK and the USA.

Prior to her corporate training role, Aly has led leadership and management programmes at Unitec Institute of Technology where she is a senior lecturer on the Graduate Diploma in Not for Profit Management.

Price & Registration

One full day workshop: $375 + GST. This includes lunch, morning and afternoon tea, all workshop materials and certificate.

If you are also booking Aly McNicoll’s “Stepping Up to Leadership” workshop in this series, the second workshop is reduced to $350 + GST.

If you have any questions, please don’t hesitate to contact or phone: 06 878 3456

What happens if you have to cancel?

Should you be unable to attend, a substitute delegate is welcome at no extra cost. Alternatively, a refund less $50 + GST service charge per registrant will be made for cancellations received in writing (email, letter or fax) up to ten working days prior to the workshop. Regrettably, no refund can be made less than ten working days prior to the event. However, you will be sent the workshop materials upon request. Delegates are responsible for their own travel/accommodation bookings and no compensation will be made should the workshop be rescheduled or cancelled. Please note: GROW Ltd reserves the right to make any amendments that we may deem to be in the best interest of the workshop – it is however very unlikely and we will notify you as soon as possible should this occur.


Date: Thursday, 5 March 2015
Registrations starts at 8.30am, workshop: 9am – 4pm

Venue: Minter Ellison Rudd Watts Lawyers, Lumley Centre, 88 Shortland Street, Auckland 1010


Date: Wednesday 25 March 2015
Registrations starts at 8.30am, workshop: 9am – 4pm

Venue: Level 15 Grant Thornton House, 215 Lambton Quay, Wellington 6143

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